18 February 2014

How to be a good writer


I love to write. If you were to ask me which part of my job I’d be happy to do for the rest of my life – which part of my work feels the least like ‘work’ – writing would be it. 

I’ve always loved a good story, and when I went into business for myself in 2007, the opportunity to do more writing was one of the main reasons. Even more than avoiding the morning peak-hour traffic and working from home in my pyjamas, believe it or not.

Not creative writing, mind you. I don’t have ‘the great Australian novel’ inside my head, just waiting to be poured onto paper. No, short-form, non-fiction writing is what interests me. Feature articles in magazine and the like. While I’d never call myself a journalist (I don’t have the qualifications), I love to learn more about a subject – delve into the research, interview people, find the angle – and then tell the story in a way that really interests and engages people. It’s like getting a little snapshot of another life.

Fortunately for me and my fellow write-o-philes (?), and now that I’m established as a freelancer, one of the skills for which I’ve found the greatest need is writing. Whether producing content for a report, putting together a speech or writing for the web, it seems there is no shortage of demand for concise, reader-friendly writing.

Writing is also an area in which I know many of my colleagues – yes, even the professional communicators – often struggle and lack confidence. We all understand the frustration of knowing what you want to say, but not being able to find the right words to convey your message. Being a good writer is sometimes seen as a God-given talent; you either have it, or you don’t.

But I disagree. I think good writers are made as much as they are born, and I’ve seen the proof, as students, colleagues and friends have developed into excellent writers, over time.

Recently, as I prepared my notes for a writing class I teach, I started to think about what – in my humble opinion – makes a good writer.

Just in case they’re useful – and because it’s a(nother) excuse to write! – I‘ll share my thoughts with you here …

1. Be a good reader

If I could offer any budding writer just one piece of advice, it would be to read. Read voraciously. Consume every bit of information you can find, in as many different formats as you can. Read about subjects that interest you, but read information in formats that you want to write in, too.

This will help you to develop that crucially important instinct for how a piece of writing should read. What I mean by this is, how the lead paragraph of a magazine feature article should sound, versus the opening line of a speech, or a snappy post for social media. You’ll get a feel for what sounds right and what doesn’t – and that skill is priceless. You can learn all the rules in the book, but becoming familiar with good (and bad) examples of writing, in a range of different styles, will make a huge difference to your ability to write with flair.

When you develop that instinctive knowledge, of how to shape information to suit a particular channel or purpose, you’ll be well on your way to becoming a fantastic writer.

2. Be a good listener

This is particularly important if you’re writing in a professional context, in which case, you may be writing for someone else. In my career, I’ve found that most people have a pretty good idea of what they want in a piece of writing – even if they claim they don’t. So when you’re being briefed by your boss or a client, listen carefully to what they say they want from your work. Pay attention when they explain what’s ‘not quite right’, or what’s lacking, at the moment. Listen to the sorts of words they use, as these will give you an idea of the style and tone they’re after.

For example, words like ‘positive’, ‘active’ and ‘forward-thinking’ will help determine your sentence and paragraph structure. You probably don’t want to lead with a problem or a negative experience, in this example. It will also tell you what kind of language you should be using, in this case, avoiding sharp or jarring words that have negative connotations.

Listening skills are also very important when writing for other purposes too. Fail to listen properly, and you could miss a throwaway comment from an interview subject that would send your story in an entirely new and exciting direction. Don’t listen to a speech or script read out loud first, and you could inadvertently trip up your spokesperson with a word that’s difficult to read or pronounce under pressure.

As they say, you’ve got two ears and only one mouth for a good reason.

3. Recognise that writing is a skill

Because we learn to speak and read and write from such a young age, I think people think writing is something that should come to them ‘naturally’. They forget that writing – like any other skill, such as mastering a new computer program or participating in a sport – is something that can be learned and taught.

So don’t be too hard on yourself if you’re not ‘naturally’ a good writer. Some of the best writers in the world probably weren’t either, until they did enough writing to become quite good at it. Now, you may not be willing or able to dedicate the time and energy required to become a truly brilliant wordsmith, but that’s okay. You just need to be good enough. That is to say, you just need to reach that critical point where you’re able to get whatever is in your head down on paper (or screen), in a way that makes you happy.

Which leads me nicely to my next point: of course, accepting writing is a skill means it’s also something at which you can improve with effort and practise. Find opportunities to write in your current profession. You don’t have to sit down and churn out an article every night. Put a little more effort into crafting your social media posts – and see how your friends respond! Try writing a really succinct and articulate comment beneath an online news article that interested you. Pay more attention to how you come across in emails, and see if you can make any improvements.

Remember, good writing will always be a battle if you view it as something you switch ‘on’ and ‘off’. Bad habits are easy to develop, and hard to change. Work to develop and keep up the good habits instead.

4. Know the rules before you decide to break them.

Yes, I know the rules are a little different now, thanks to modern communication, and that texting and email communication has fundamentally changed the way we speak to each other. And I agree that language should be a dynamic, evolving thing that reflects shifts in our broader society. But I do think you should know all the rules, even if you’re going to (consciously) break them later. Know the basic tenets of grammar, or at least the ones you encounter on a regular basis. Learn to spell correctly so you’re getting it right most of the time, even if you still make the occasional mistake.

When I correct my students on spelling or grammar, I often hear a plaintive, ‘but you KNOW what I meant!’. My answer to this is three-fold.

Firstly, no, you can’t assume I know what you meant – there are many examples where incorrect spelling or grammar can confuse, and even completely change, the meaning of a sentence.

Second, poor writing distracts and detracts from the content you’ve written. Chances are, if you’ve taken the time to write something – however brief it may be – it’s because you want someone to read and understand it. So it’s counter-productive to then force your poor reader to work so hard to ‘get’ what you’re trying to say, that you risk them deciding they can’t be bothered.

Finally, any time someone reads something you’ve written, they’re not only receiving the messages you’ve intended – they’re also forming an opinion about you. In the same way a listener judges your body language while you’re speaking, a reader might be judging your skill as a writer as well as your value as a professional or employee more broadly, and even your individual personality traits. 

Think about what poor spelling and grammar might say about the author. Lazy? Poor attention to detail? Careless? Then think about whether that’s really the impression of you that you want your boss, teacher, colleagues and friends to have. First impressions count.

05 February 2014

Careless whispers: Five tips for handling gossip


People who are the subject of gossip – as well as those who perpetrate it – can learn from the ways in which larger organisations handle a reputation crisis.
Gossip relates closely to reputation, because your reputation is determined by three things: what you say, what you do, and what others say about you.

As children, we’re taught that ‘sticks and stones can break your bones but names will never hurt you’. However, you only need to look to the stock market to see the significant influence rumours and gossip can have on well-established companies.

Not surprisingly, the impact on an individual when people in their workplace and social networks turn against them can be devastating.

Gossip can be particularly difficult to address, because by its very nature, it takes place out of sight and out of earshot.

Furthermore, the speed and ease of communication in this modern age – thanks to the internet and social networking especially – mean that cruel or thoughtless words can be shared with the world in a matter of minutes.

Based on my work helping businesses to manage their corporate image and risks to their reputation, I’ve put together the following tips.

If you’re the victim of gossip:

1. Have a good reputation to begin with.

A good reputation is like liability insurance. You should think about your reputation as your own personal brand, and protect it in the same way organisations protect their brands. We all realise everyone makes mistakes and anyone is capable of making a bad choice or decision. However, it’s a good idea to be aware that the way you look or behave is going to affect the way people perceive you.

2. Decide upon a strategy.

If you’re unfortunate enough to become the subject of gossip, decide up front how you’ll respond. Will you take the higher ground and refuse to engage? Or will you address the rumours at their source in a firm yet friendly way? If so, how? Think carefully about your response. There’s not a single ‘right’ answer, and you may need to adapt your strategy as time goes by. If nothing else, having a plan of action can make you feel better prepared and stop you from making impulsive decisions.

3. People love a scandal!


If you do decide to respond to the gossip, do so in a very careful, calm and controlled manner, and stay tightly focused on the facts. Remember, a rumour is just a rumour until you react; then you make it real. Gossip is like news and it becomes more interesting when there is human emotion, drama and conflict involved. Responding with arguments and tit-for-tat will only attract more attention and that’s exactly what the gossipers want!

4. Perception is truth in the eyes of the audiences.


While you don’t want to create more drama, I advise the organisations I work with that it’s rarely a good idea to say, ‘no comment’. If people have incomplete information about a topic, they’ll find ways to fill those gaps in the knowledge and this is the environment in which rumours and gossip thrive. Worse still, false allegations can soon become as good as fact to the people who hear them, if they’re not corrected quickly and comprehensively.

5. Keep your crisis in perspective.


Much gossip isn’t actually intended to be malicious. Many people gossip as a way of building connections with their friends and colleagues, because they’re lacking in social skills, or because they’re insecure themselves. The good news is, if dealt with swiftly, gossipers tend to move on quickly. And in the case of big business, research shows it’s actually possible to come back stronger and even more profitable after a crisis. Remind yourself, no matter how bad it seems at the time, ‘this too shall pass.’

If you’ve been caught gossiping:

1. Stop!

It sounds obvious but the first and most important thing you need to do is, stop gossiping! Make a conscious effort to catch yourself when you fall into old patterns, and either walk away, change the subject or state outright you don’t want to continue gossiping. Learn also to recognise the situations in which you’re more likely to gossip – is it when you’re spending time with a certain group of people? Is it when you’re bored? Know these triggers, and then avoid them.

2. How is it bad, and how bad is it?

Many people dismiss gossip as ‘harmless fun’ but don’t kid yourself; it can and does have serious consequences for those affected. Gossip is almost always untrue and can literally ruin someone life, with loss of employment, damage to relationships and even self-harm not uncommon. If you have a tendency to gossip, think about the damage you could cause and how great the cost could be before you continue.

3. Apologise, apologise, apologise!

Taking responsibility for your mistake and offering a sincere apology will get you a long way toward earning forgiveness. Remember, in our media-savvy society, most people are quite familiar with the art of the ‘non-apology’. We’ve all seen the fallen celebrity on television who “regrets that any offence was caused by their actions.” Genuine apologies don’t contain excuses – no ‘if’s or ‘but’s.

4. Time is not your friend.
On the whole, most people are quite forgiving and it is possible to recover your reputation when you’ve been caught doing the wrong thing; but you need to act quickly to make amends. They say time heals all wounds, but old grudges are hard to let go too! The golden rules are act quickly, be open, be honest, and be available (don’t just hide and hope it all blows over).

5. Reflect upon the way you’re going about your business.

Most people have said or done something they regret in their life. However, if you find yourself apologising too often, you may wish to think carefully about your behaviour, what’s it’s saying to people about you, and the impact it’s having on others. 
Do you want to be known as someone who is honest, trustworthy, productive and credible? How do your goals for yourself fit with your tendency to gossip?

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